Welcome To Google's Most Reviewed Prop Shop!

Google Shopping Exceptional Rating

(865) 673-8171
SHOP PROPS

**Return/Exchange Policy**

 

Thank you for your inquiry regarding our return/exchange policy. Please note the following conditions for all returns:
(All exchanges/returns are a one-time offer!)

 

ALL RETURNS AND EXCHANGES MUST HAVE PRIOR APPROVAL AND AN RMA TO BE ACCEPTED!
ALL PRODUCTS PAST 30 DAYS OF THE ORIGINAL SALE DATE ARE NON-RETURNABLE.

 

  • The customer is responsible for the cost of return shipping.
  • The product MUST be in new, unused condition and include all original packaging.
  • The product MUST be packaged properly to prevent any damage during shipment.
  • ALL SEPARATE HUB KITS/HARDWARE KITS ARE NON-RETURNABLE.
  • ALL PRODUCTS MUST HAVE ORIGINAL PACKAGING IN NEW CONDITION TO BE RETURNABLE/EXCHANGEABLE
**Direct Return Information:**

 

* A 25% restocking fee will be applied to all DIRECT RETURN items.
Propeller Exchange fees are as follows:

 

  • For all propellers under $500, an exchange fee of $75 (per propeller) will be collected as long as the packaging is in like-new condition.
  • For all propellers over $500, an exchange fee of $100 (per propeller) will be collected as long as the packaging is in like-new condition.
To initiate a return/exchange, we require photos of the propeller and its original packaging to assess its condition before a return/exchange approval can be issued.
Upon arrival, the propeller will be inspected for any damage or missing contents. Following this assessment, the process of a refund or exchange will begin. Please include a note with the desired product you wish to exchange for in the box with the RMA number.

**Non-Returnable Items:**

 

  • Any item that has been installed or attempted to be installed incorrectly and damaged.
  • Any demo products.
  • Any used Products (purchased as is).
  • Blue Printed/Lab finished propellers.
Original shipping costs are not refundable

 

SPECIAL NOTE: Cruiser-sized inboard Propellers are not returnable, as they are stocked in a factory pilot bore and are machined to your boat’s shaft size. It is the customer’s responsibility to provide accurate propeller bore dimensions. Inboard Propellers are purchased at the risk of the consumer and, as such, are advised to make sure the size and dimensions are correct for their boat’s requirements.

 
 

If you have any further questions or require clarification on any aspect of our return policy, please do not hesitate to contact us by email or phone.

Tennessee Propeller and Metalworks DOES NOT send out props for “test or try”, Once a propeller, hub kit, etc… has been taken out of the box and installed, it is considered used and is non-returnable, non-refundable and non-exchangeable.